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Contact

Talk to a real person.

Questions, billing, privacy or a complaint, here's who to write to. Every message to Kosh is read by a person.

01Support

For help with your account, statements, tax estimates or anything else in Kosh, email contact@trykosh.com.

To help us help you faster, please:

  • write from the email address on your Kosh account;
  • tell us what you were doing, what you expected and what happened;
  • add a screenshot if it helps.

Please don't send statement passwords, OTPs, PINs or full card numbers. We will never ask for them.

02Billing

For questions about a charge, an invoice or a refund, email contact@trykosh.com with your invoice number. Payments are processed by Dodo Payments, our merchant of record, which also issues your invoices.

You can cancel anytime from Settings → Plan → Manage subscription. See our Refunds and cancellation policy for when refunds apply.

03Privacy requests

Most of your privacy rights work straight from the app:

  • Settings → Download my data for a complete copy of what we hold.
  • Delete any statement from the Statements page.
  • Settings → Delete my account to erase everything within 30 days.

For anything else, such as a correction, nominating someone to act for you, or withdrawing consent, email contact@trykosh.com. We respond within 15 days.

04Grievance Officer

If you have a complaint about Kosh, including how we handle your personal data, our Grievance Officer will look into it personally. This role is set up under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.

Name
Harjaap Singh Dhillon
Title
Partner and Grievance Officer
Post
Primedepth Labs, Floor 4, R1 of D180-C, Industrial Area, Phase 8B, Sector 74, Mohali, SAS Nagar, Punjab 160055, India
Acknowledgement
Within 24 hours
Resolution
Within 15 days

Please include your account email, what happened and what you'd like us to do. If you're not satisfied with how we handled a complaint about your personal data, you can take it to the Data Protection Board of India.

05Registered office and GST

Registered name
PRIMEDEPTH LABS
Constitution
A partnership firm registered in India
GSTIN
03ABGFP4193E1ZD
Address
Floor 4, R1 of D180-C, Industrial Area, Phase 8B, Sector 74, Mohali, SAS Nagar, Punjab 160055, India
Partners
Priyanshu Kumar and Harjaap Singh Dhillon
Legal notices
contact@trykosh.com

06Press

Writing about Kosh or personal finance in India? Email contact@trykosh.com with “Press” in the subject line and we'll get back to you. You can read more about us on our About page.